CAN I RETURN OR EXCHANGE MY PURCHASE?Updated a year ago
Be sure to try your shoes indoors on a carpeted surface before wearing them outside. This will allow you to test the fit without risk of damage. Any product you wish to return must be sent in its original packaging and in the exact condition in which it was received. We cannot accept returns for used merchandise. Please note that the original shipping charge of your order is non-refundable.
Blondo will gladly authorize returns of UNWORN MERCHANDISE within 30 days of receipt of your order. Please contact us via phone, at 1-866-841-2524 or by email at [email protected] to obtain a prepaid FedEx ground return shipping label. Returns will be refunded in the original method of payment. Your return request must be made within 30 days of when your order was delivered and we must receive the merchandise back at the warehouse within 45 days of when the authorization was issued. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. Returns from Hawaii and Alaska must be paid by the customer.
All refused shipments will be charged double the shipping fee to cover transportation costs both ways. This amount will not be refunded to your credit card.
Returns from Hawaii and Alaska must be paid by the customer.
PLEASE NOTE: CLEARANCE ITEMS MAY NOT BE RETURNED OR EXCHANGED. All purchases are final on clearance items.
Exchanges
We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want for an exchange, there is no guarantee we will have what you want at that time. Therefore we suggest you place a new order for the style color you want and then call customer service at 1-866-841-2524, click on the live chat on the right of every page or email us at [email protected] to get return authorization and a prepaid FedEx mailing label to send the item back to us as a return. When you contact customer service please have your new order number handy so they can file the return as an exchange and a full refund will be issued once the merchandise is received back at our warehouse. Exchanges do qualify for a full refund.